Published
Last 1 week
Last 30 days
Latest 24 hours
Profession
Published
Profession
Industry
Seniority
Transportation, logistics, storage Jobs in Kenya
12
jobs
Kenya Airways
Service Desk Specialist
Nairobi, Kenya
Kenya Airways
Travel Advisor - Eldoret
Eldoret, Kenya
Deutsche Post DHL Group
Sales Executive - Hillebrand Gori Kenya
Nairobi, Kenya
Kenya Airways
Service Line Leads - Fahari Aviation
Nairobi, Kenya
Kenya Airways
Commercial Manager - China
Nairobi, Kenya
Deutsche Post DHL Group
Business Development Manager
Nairobi, Kenya
MARAMOJA
Fleet Operations Manager
Nairobi, Kenya
Execafrica Recruitment Ltd
Only on FuzuREGIONAL PRODUCT MANAGER - FREIGHT SERVICES
Nairobi, Kenya
Kenya Airways
Turnaround Coordinator – Narrow Body
Nairobi, Kenya
Get personalised job alerts directly to your inbox!
Kenya Airways
Material Costs Controller - Components Repair
Nairobi, Kenya
Closing: Apr 30, 2024
3 days remainingPublished: Apr 23, 2024 (4 days ago)
Job Requirements
Education:
Work experience:
Language skills:
Job Summary
Contract Type:
Sign up to view job details.
Qualification (Minimum)
- Bachelor's Degree in IT or a related field
- Knowledge and experience in IT service desk practices.
- Related experience and training.
- 2+ years of setup, configuration, and troubleshooting of desktop/notebook hardware and software.
- Windows desktops and notebooks, as well as iOS devices, in a networked environment.
- Microsoft Office & Outlook.
- Knowledge of TCP/IP networking, and related network services (i.e., DNS, SMTP, DHCP, etc.).
- Knowledge of Active Directory
- 1 year of experience in customer service, call center, or Help Desk support role and proficiency in one supported application.
Responsibilities
Qualification (Minimum)
- Bachelor's Degree in IT or a related field
- Knowledge and experience in IT service desk practices.
- Related experience and training.
- 2+ years of setup, configuration, and troubleshooting of desktop/notebook hardware and software.
- Windows desktops and notebooks, as well as iOS devices, in a networked environment.
- Microsoft Office & Outlook.
- Knowledge of TCP/IP networking, and related network services (i.e., DNS, SMTP, DHCP, etc.).
- Knowledge of Active Directory
- 1 year of experience in customer service, call center, or Help Desk support role and proficiency in one supported application.
- Serve as the first point of contact for customers seeking technical assistance over the phone or email.
- Perform remote trouble shooting through diagnostic techniques and pertinent questions.
- Determine the best solution based on the issue and details provided by customers.
- Walk the customer through the problem-solving process.
- Direct unresolved issues to the next level of support personnel.
- Provide accurate information on IT products or services.
- Record events and problems and their resolution in logs.
- Follow-up and update customer status and information.
- Pass on any feedback or suggestions from customers to the appropriate internal team.
- Identify and suggest possible improvements to procedures.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Applications submitted via Fuzu have 32% higher chance of getting shortlisted.